Funding & Installations

Connecting the community to the network

Funding

Hampshire Broadband Limited, which trades as Hampshire Community Broadband, raised seed capital from Basingstoke & Deane Borough Council before presenting a community/business case to residents of North Hampshire. In 2018 the company raised sufficient capital pledges to commence construction of its fibre network in June, by October HCB via its network partner, Fibre Options Ltd, was a registered supplier on the Rural Gigabit Connectivity Scheme, a scheme designed to help deliver gigabit-capable connections in rural locations.

Central Government, through the Department for Digital, Culture, Media & Sports (DCMS), has launched various incentive/grant schemes, the current scheme being the Rural Gigabit Broadband Voucher (RGBV) Scheme, to encourage companies (AltNets) such as HCB to provide a broadband service with speeds of up to a Gigabit per second (1,000Mbps) but no less that 30Mbps and at least doubling the prevailing broadband speed. Initially the scheme was focussed on small or medium sized enterprises (SMEs) in rural areas but voucher values for residential users have materially increased too. In recent months, Hampshire County Council has offered, in some cases, to settle HCB’s residential customers’ standard installation charges (hitherto were £350).

Through HCB’s partner company, Fibre Options Limited, our project is now successfully registered under the Scheme. For further details see https://gigabitvoucher.culture.gov.uk/

Under our registration, SMEs and households claim voucher values to the tune of £3,500 and £1,500 (excl. VAT) respectively, which get paid to the network builder (Fibre Options/HCB) once the connection is made to cover some of the network rollout costs. In certain cases we can also claim the Hampshire County Council £350 ‘top-up’ value which we pass through to the customer. As with any grant scheme to gain the benefits certain procedures and rules apply (please read the Installations section).

Installations

An outline of the journey from placing an Order to being connected is given in the in the following document ‘The Journey PDF’ https://30........ 

To connect your property to our network, we need to bring a fibre optic cable from the connection point, near the boundary of your property, to the place in your property where you want your router.

Your router must be within one metre of a power socket. The fibre runs from the router through a hole we will drill in your wall, down into the ground where it will then run back to connect to our network. If the router is located away from the point of entry into your property, we will run one metre of internal fibre cord between the entry point and the router. Longer cords are available to order.

Before commencing the installation, the technician will ask you to agree the route of the fibre optic cable into your property. The technician will record the plan for your installation on a form and ask you to sign to confirm that you are happy and that you have been shown how to use the equipment supplied.

Please ensure that the route of the installation is within the boundary of your property. If you ask us to install across a route where we do not believe we have the necessary consents or permission, we will not be able to carry out the installation and you may be asked to pay a cancellation charge.

There must be someone over the age of 18 at the property during the installation. This is to protect us and you and to ensure that the installation is carried out as we have agreed. If you are not able to be present, please ensure that the adult who is present understands your requirements and has your authority to agree the installation route.. Each stage is explained in more detail thereafter.

When the work is done you should find that everything has been left neat and tidy, holes are sealed with silicone and the ground outside has been reinstated as close as possible to its original state.

Standard and Non-Standard Installations

Our standard installation service covers nearly all installations except for those which exceed the Standard Installation criteria as listed in Standard and Non-Standard Installations Guide. In the event a particular installation is Non-Standard, HCB will undertake the installation at a pre-agreed bespoke cost. All installations will be undertaken by an HCB appointed contractor, occasionally with customer assistance by agreement.

The Area

Below is a map that shows our coverage.

HBL could consider extending the network, should adjacent communities so wish.

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